We aim to ensure you are satisfied with our products and services. If an issue arises, please review our policy below.
1. Returns
- As all products are custom-made, returns are not accepted unless there is a manufacturing defect or error on our part.
2. Refunds
- Refunds are only issued for deposits if cancellations are made within the 14-day cooling-off period.
- Refunds for defective products will be issued after a thorough inspection.
3. Repairs and Replacements
- Defective products will be repaired or replaced at no cost under warranty.
4. Contact
- If you have a concern, contact us at tom@primeglazing.co.uk or 01244 637576